Privacy Policy

Last updated: August 10, 2026

NOVAQ operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). NOVAQ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, financial account information, transaction details, and payment confirmation, to the extent it passes through Shopify's checkout.
  • Account information including your username, password, preferences and settings, if you create an account.
  • Transaction information including the items you view, put in your cart, or purchase, and your past orders.
  • Communications with us including the information you include when you contact us, for example on WhatsApp.
  • Device information including information about your device, browser, or network connection, your IP address, and other identifiers, as collected by Shopify.

Personal Information Sources

We collect personal information directly from you — when you create an account, place an order, or contact us — and automatically through the Services, including from your device and through cookies used by Shopify's checkout and cart systems.

How We Use Your Personal Information

  • To provide the Services. To process your payments, fulfill and deliver your orders, manage your account, and handle returns, exchanges and repair requests.
  • Security and fraud prevention. To authenticate your account and protect against fraudulent or unsafe activity.
  • Communicating with you. To provide customer support and keep you updated about your order.
  • Legal reasons. To comply with applicable law or respond to valid legal process.

Payments

We accept Whish Money transfers and cash on delivery. We never ask for and never store card numbers or Whish account credentials — for a Whish payment we only keep the transaction reference you give us, so we can match your transfer to your order.

How We Disclose Personal Information

We may disclose your personal information to Shopify and other service providers who perform services on our behalf, such as payment processing, cloud storage, and order fulfillment. We do not sell or rent your personal information to anyone.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.

Data Security

Passwords are stored hashed, never in plain text. Access to customer data is limited to store staff who need it to fulfill orders. No security measures are perfect or impenetrable, and we cannot guarantee "perfect security."

Your Rights and Choices

You may have the right to request access to, correction of, or deletion of the personal information we hold about you. You can view and update your account details at any time from your account page. If you would like your account and personal data deleted, contact us and we will action it. We will not discriminate against you for exercising any of these rights.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the "Last updated" date above.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us on WhatsApp or by phone.