Returns & Refunds

Last updated: July 29, 2026

Return window

You may return most items within 30 days of delivery, provided they are in their original condition and packaging with all accessories included.

Items we cannot accept

For hygiene and safety reasons we cannot accept returns on opened earphones or earbuds, screen protectors that have been applied, or items with physical or liquid damage caused after delivery.

Faulty products

If a product arrives faulty or develops a manufacturing fault within the warranty period, we will repair it, replace it, or refund you. Contact us on WhatsApp with your order number and a short description or video of the issue.

How to start a return

Message us on WhatsApp or call the store with your order number. We will arrange collection or ask you to bring the item to the store. Refunds are issued using the original payment method — cash for cash-on-delivery orders, or a Whish transfer back to the account you paid from.

Refund timing

Once we receive and inspect the returned item, refunds are processed within 7 business days.